Cenikor's Value Proposition - What's In It for You?

• PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year.
• COMPETITIVE PAY, BENEFITS, PAID TIME OFF, $2k - $4k TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers.
• • • Benefits for full-time team members include Medical, Dental, Vision, Basic Life & AD&D, LTD, STD, Accident, Critical Illness, HRA/FSA
• STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members.
• CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals. More than 25% of our total employees have been promoted the last 4 years.
• STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here.
• The work we do isn't easy. If you like purposeful hard work, serving others and having FUN with your team while achieving goals, Cenikor will be the right place for you!

SCHEDULE: Monday - Friday 9am-3pm

ESSENTIAL FUNCTIONS:

1. Provide technical and application support, guidance and training to end users.
2. Provide support for desktops, laptops, tablets, smart phones, network printers and applications
3. Provide direct, phone and email support to end users
4. Enter and track issues until resolved using a centralized support ticketing system.
5. Identify, prioritize and problem-solve technical and user incidents.
6. Develop knowledge base/self-help documents/materials, and training materials in collaboration with Training and Help Desk support teams.
7. Perform installations, repairs and preventative maintenance of workstations.
8. Document, maintain, analyze and troubleshoot desktops and applications issues.
9. Create and maintain IT asset documentation, and device configurations.
10. Participate in IT related team meetings and complete follow-up tasks as assigned.
11. Collaborate with internal and external IT partners/teams as required.
12. Work independently on minor projects and daily ongoing tasks/support.
13. Assist with special projects when needed and work in team environments on local and foundation-wide IT projects.
14. Research, evaluate, and stay current on emerging technologies and tools.
15. Update knowledge base with documented resolutions and escalate problems as necessary to your supervisor.
16. Ensure completion of Big 5 performance management tool by the required deadline and use of SMART goals to support annual performance compensation review.
17. Uphold the core principles of Cenikor's culture and create a positive working environment for all team members.
18. Perform additional duties as assigned and consistent with the non-exempt functions as assigned in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:

• Proven and demonstrated strong technical working knowledge of business networking environments.
• Ability to troubleshoot client/server applications and the ability to learn new environments with minimal supervision.
• Ability to work with attention to detail and excellent organizational skills.
• Ability to evaluate, identify, and adjust tasks and project assignments based on resource capacity, skillsets, and availability.
• Ability to work effectively with a wide range of team members in a diverse community.
• Self-starter with desire to learn and eagerness to elevate the efficiency of the department and agency.
• Strong oral and written communication skills.
• Ability to be both patient and persistent with follow through until task completion.
• Ability to consistently uphold the Core Principles of Cenikor's Culture:

o Demonstrate mission of service to our clients

o Positive, respectful communication with both staff and clients

o Demonstrate self-motivation and perseverance to achieve goals

o Role model appropriate, professional behaviors including appropriate client boundaries

o Work effectively as part of a team, helping to set up others for success

Education:

• IT related Associate's degree or equivalent from 2-year college or technical school, Bachelors from a 4-year college preferred
• Microsoft, CompTIA, ITIL Certifications preferred

Experience:

• Minimum 2 years' experience with the following:
• Similar duties supporting approximately 200+ end users
• Desktop configurations, application deployment and OS upgrades
• Windows PowerShell, Office365
• Active Directory
• Windows 10 to Windows 11
• Client / Server Networking
• All MS Office products

Physical Requirements:

• Sitting in normal position for extended periods of time.
• Reaching by extending hand(s) or arm(s) in any direction.
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
• Communication skills using the spoken word.
• Ability to see within normal parameters.
• Ability to hear within normal range.
• Ability to safely, frequently and independently move and handle heavy objects as needed.
• Ability to travel to facilities by various transportation means, up to 50% of time.

Licensure Required:

• Valid Driver's License required

IMPORTANT NOTES:

• EQUAL OPPORTUNITY EMPLOYER
• DRUG-FREE WORKPLAC