Cenikor's Value Proposition - What's In It for You?

• PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year.
• COMPETITIVE PAY, BENEFITS, PAID TIME OFF, TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers.
  • 1.Benefits for full-time team members include Medical, Dental, Vision, Basic Life & AD&D, LTD, STD, Accident, Critical Illness, HRA/FSA
• STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members.
• CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals. More than 25% of our total employees have been promoted the last 4 years.
• STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here.
• The work we do isn't easy. If you like purposeful hard work, serving others and having FUN with your team while achieving goals, Cenikor will be the right place for you!

SCHEDLUE: Monday - Friday 8am -5pm

ESSENTIAL FUNCTIONS:

1. Manage admissions process, ensuring appropriate screening and interviewing, accurate completion of all admissions documentation with client necessary for admission to the program. Ensure compliance with state regulations as well as appropriate mix of insurance and state funded population.
2. Coordinate referrals from agencies/organizations including evaluating all referral material and consulting with medical staff to facilitate admissions as appropriate. Follow provisions of admission of priority populations as well as Cenikor policy and procedure.
3. Assess referral system problems or barriers, and consult with Facility Director to reduce impediments to treatment.
4. Responsible for knowing 3rd party payor process related to verification, authorization and reauthorization as well as client responsibility and collections. Work with insurance and billing department to actively manage 3rd party payor clients to ensure quality client care and fiscal responsibility, as appropriate.
5. Provide initial training and orientation as well as on-going leadership and support to all members of the Admissions department and Call Center to ensure that they have the tools necessary to carry out their job responsibilities.
6. Provide clinical support and ensure crisis and/ or escalated calls are handled appropriately.
7. Meet regularly with managers and staff in all areas to meet criteria at the access center and admissions.
8. Provide communication and determine procedural need to provide smooth transition of potential client from call to admission, including authorization documentation and timeframes.
9. Review Access Center reports and provide solutions for fluctuation of call volumes, accuracy and efficiency.
10. Identify trends from Satisfaction Surveys to develop any necessary policies and procedures.
11. Review Admissions scheduling procedures to ensure timely access to treatment is met.
12. Work and communicate with all access center and admissions staff in regards to scheduling and appointment confirmation or cancellations, including oversight of wait lists.
13. 13. Oversee follow up outcomes reporting through client contact and documentation.
14. 14. Ensure client information is entered in an accurate and timely manner using Cenikor's Electronic Health Record.
15. Uphold the core principles of Cenikor's culture and create a positive working environment for all team members.
16. 16. Identify and communicate referral trends and needs to Marketing and Outreach.
17. Perform additional duties as assigned and consistent with the exempt functions as assigned in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:

• Skilled in customer service with excellent listening skills
• Clinical knowledge of disease process
• Knowledge of human behavior, substance abuse diagnoses and mental health issues
• Fast problem solver and able to multi-task
• Ability to communicate calmly and effectively
• Possess excellent organization skills and high attention to detail
• Ability to work in stressful situations and react appropriately to clients, their families and other staff
• Knowledge of Microsoft Office software required, including specific MS Outlook calendar experience.
• Ability to consistently uphold the Core Principles of Cenikor's Culture:

• Demonstrate mission of service to our clients
• Positive, respectful communication with both staff and clients
• Demonstrate self-motivation and perseverance to achieve goals
• Role model appropriate, professional behaviors including appropriate client boundaries
• Work effectively as part of a team, helping to set up others for success

Education:

• Bachelor degree required

Licensure Preferred:

• LPC, LMFT, LMSW or LCSW 

Experience:

• Two (2) years of substance abuse treatment experience required.
• One (1) year of experience providing supervision of functions or staff in an environment that serves multiple clients and assesses criteria for multiple programs preferred.
• One (1) year of experience in an intensive treatment team setting preferred.
• One (1) year of experience in a call center, front office, or admissions environment preferred.

Physical Requirements:

• Sitting in normal position for extended periods of time.
• Reaching by extending hand(s) or arm(s) in any direction.
• Finger dexterity required to manipulate objects with fingers rather than with whole

hand(s) or arm(s), for example, using a keyboard.

• Communication skills using the spoken word.
• Ability to hear within normal range.
• Ability to move about.
• Ability to travel via various modes of transportation approximately 25-35% of work time.

IMPORTANT NOTES

EQUAL OPPORTUNITY EMPLOYER

DRUG-FREE WORKPLACE