Cenikor's Value Proposition - What's In It for You?:

• PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year.
  
• COMPETITIVE PAY, BENEFITS, PAID TIME OFF, TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers.
  1. Benefits for full-time team members include Medical, Dental, Vision, Basic Life & AD&D, LTD, STD, Accident, Critical Illness, HRA/FSA
• STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members.
• CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals.
• STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here
  
• The work we do isn't easy. If you like to work hard, to serve others and to have FUN with your team while achieving goals, Cenikor will be the right place for you!

SCHEDULE:    Monday -Friday 8am -5pm

ESSENTIAL FUNCTIONS:
1. Greet all visitors and professionally represent the organization through correspondence,
telephone and personal contacts.
2. Serve as the initial and primary point of contact for all M.A.T. clients.
3. Complete reminders with clients prior to scheduled intake date and manage appointments.
4. Collaborate with referral sources, Client Outreach Managers, and community partners in
conjunction with the access center. Review and assist with the wait list.
5. Manage client portal accounts and consents within the electronic health record.
Manage intake and registration process.
6. Review client financial responsibility and facilitate conversations related to pay source
and funding.
7. Work with insurance and billing department to actively manage 3rd party payor clients.
8. Coordinate prior authorizations when deemed necessary.
9. Complete daily, weekly and monthly reporting, client conversion rates, and outcomes.
10. Assess client access barriers and consult with the M.A.T. Program Manager and Access
Center to reduce impediments to treatment.
11. Work closely with the Clinical Team, Utilization Review, and M.A.T. Program Manager to
ensure accurate and timely communication of client information.
12. Coordinate scheduled intakes with appropriate clinician per program type.
13. Ensure completion of Big 5 performance management tool for direct reports by the
required deadlines and use of SMART goals to support annual performance and
compensation review.
14. Support the onboarding and ongoing training of MAT program staff by effectively training
team members on Cenikor policies and processes governing the MAT program.
15. Manage DATIS timekeeping and hiring functions for MAT team members.
16. Uphold the core principles of Cenikor's culture and create a positive working
environment for all team members.
17. Maintain compliance with federal and state regulatory standards as well as Cenikor
policies and procedures.
18. Maintain strict confidentiality on all client and Foundation matters.
19. Perform additional duties as assigned and consistent with the non-exempt functions as
defined in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:
- Possesses good time management skills.
- Knowledgeable of insurance, Medicaid and state funding intake and admissions
criteria and timelines.
- Experienced and capable in communicating client needs and identifying appropriate
resources for client development.
- Presents a positive, customer service oriented, and professional image.
- Possesses good oral and written communication and public speaking skills.
- Experienced in working with diverse population.
- Knowledge of Microsoft Office software required, including MS Outlook calendar.
- Good ethical and business standards.
- Ability to lead by established goals and objectives.
- Ability to consistently uphold the Core Principles of Cenikor's Culture:
o Demonstrate mission of service to our clients
o Positive, respectful communication with both staff and clients
o Demonstrate self-motivation and perseverance to achieve goals
o Role model appropriate, professional behaviors including appropriate client
boundaries
o Work effectively as part of a team, helping to set up others for success

Education:

- Associate's degree required
- Bachelor's degree preferred
- Two years prior experience working with a MAT program may be accepted

Licensure Required:
- None

Experience:
- Previous experience in patient registration or financial services role preferred

Physical Requirements:
- Sitting in normal position for extended periods of time.
- Reaching by extending hand(s) or arm(s) in any direction.
- Finger dexterity is required to manipulate objects with fingers rather than with whole
hand(s)or arm(s), for example, using a keyboard.
- Communication skills using the written and spoken word.
- Ability to see and hear within normal parameters.
- Possible exposure to communicable diseases.
- Ability to move about.

RESOURCES PROVIDED:
- E-mail Account
- Computer Available
- Internet Access