Cenikor's Value Proposition - What's In It for You?

• PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year.
• COMPETITIVE PAY, BENEFITS, PAID TIME OFF, $2k - $4k TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers.
• STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members.
• CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals. More than 25% of our total employees have been promoted the last 4 years.
• STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here.
• The work we do isn't easy. If you like purposeful hard work, serving others and having FUN with your team while achieving goals, Cenikor will be the right place for you!

SCHEDULE:

Monday-Friday: 8 a.m.- 5 p.m.

ESSENTIAL FUNCTIONS:

1. Greet all visitors and professionally represent the organization through correspondence, telephone

and personal contacts.

2. Handle incoming calls for the organization and outgoing follow-up calls as required.

3. Responsible for all incoming/outgoing mail for the organization; prepare necessary correspondence

(fax, copies, electronic mail/ media, etc.).

4. Coordinate Admissions appointments or other calendar appointments for the Counselors/Outpatient

Manager/Access Center/ Insurance Department, as requested.

5. Work closely with the Admissions/ Access Center and Insurance Department to ensure accurate and

timely communication of client information.

6. Responsible for knowing Third Party Payor process related to verification, authorization, and

reauthorization, as well as client responsibility and collections. Work with insurance and billing

department to actively manager Third Party Payor clients to ensure quality care and fiscal

responsibility.

7. Provide effective communication to client/family, team members, and other health care in regards to

benefits, appointment scheduling, client responsibility via email or other means; providing proper

forms for financial responsibility, self pay clients, payments arrangements and/ or admissions

payments.

8. Assist in all functions associated with Admissions, including collecting and coordinating client

responsibility with Business Manager and Accounting Assistant.

9. Assist the Clinical Staff with screening clients and ensuring all admissions documentation is

complete and accurate.

10. Assist with the referral and/or wait list, as requested.

11. Communicate admissions/administrative information to the Counselors, Outpatient Manager, Access

Center Supervisor and Insurance Department as needed.

12. Maintain all closed client files and manage the central filing system for these records.

13. Maintains patient records by obtaining, recording, and updating personal and financial information

in software system for monthly reporting and appropriate billing and authorization purposes.

14. Manage office supplies for the program.

15. Uphold the core principles of Cenikor's culture and create a positive working environment for

all team members.

16. Manage facility cleanliness standards to ensure professional presentation for clients at all times.

17. Maintain strict confidentiality on all client and foundation matters and refer questionable issues to

Outpatient Manager/Director of Admissions and Access Center.

18. Perform additional duties as assigned and consistent with the non-exempt functions as assigned in

this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:

? Knowledgeable about substance abuse treatment, prevention, and aftercare.

? Knowledgeable of insurance, Medicaid and state funding admissions criteria and timing.

? Presents a professional, positive image.

? Experience working with various types of people.

? Excellent problem-solving skills.

? Capable of discerning facts from opinions and remaining objective when listening to conflicting

opinions.

? Possess good time management skills needed to meet aggressive deadlines and prioritize

multiple tasks.

? Patience, perseverance, and resilience in a challenging environment.

? Good ethical and business standards.

? Possess good oral and written communication skills.

? Knowledge of Microsoft Office software required, including specific MS Outlook calendar

experience.

? Ability to consistently uphold the Core Principles of Cenikor's Culture:

o Demonstrate mission of service to our clients

o Positive, respectful communication with both staff and clients

o Demonstrate self-motivation and perseverance to achieve goals

o Role model appropriate, professional behaviors including appropriate client

boundaries

o Work effectively as part of a team, helping to set up others for success

Education:

? High School Diploma or GED.

? Some college preferred.

Licensure Required:

? None

Experience:

? Two or more years of administrative or related experience required.

? Previous non-profit and/or admissions experience preferred.